Contact the team for product availability, configuration comparisons, QC questions, payment guidance, shipping updates or after-sales support.
Get a useful answer faster
Include the product link, reference or screenshot, your destination country and the main point you want confirmed. For an existing order, include the order number and the email address used at checkout.
Availability and versions
Ask about model size, dial, bracelet, movement, material or the current production configuration.
Payment and QC
Share your order number when asking about payment instructions, QC preparation or approval.
Shipping support
Provide the destination country and tracking number for dispatch or delivery questions.
Before sending a message
- Use one active contact channel so replies and order details stay together.
- Never send payment to details that were not confirmed through an official conversation.
- Check that the product link and delivery country are included.
- For QC feedback, describe the exact image, angle or function you want reviewed.
Complex availability and QC questions can require confirmation from the fulfilment team. A precise request helps avoid repeated messages and shortens the response path.
