Every eligible watch includes a two-year movement warranty. This page explains coverage, exclusions and the support process without mixing warranty service with pre-dispatch cancellation or return terms.
Two-year movement coverage
The warranty covers faults in the supplied movement arising under normal use during the coverage period. Assessment is required before a repair, replacement component or other resolution is confirmed.
Movement faults
Mechanical failure, abnormal stopping or a function that cannot operate as supplied may qualify after assessment.
Evidence first
Clear video, timekeeping information and a description of when the issue began help determine the next step.
Repair-led support
Eligible claims are normally resolved through technical assessment and repair before replacement is considered.
What is not covered
- Impact, crushing, deliberate damage or improper opening and modification.
- Water or moisture damage, including damage caused by an unsecured crown.
- Normal cosmetic wear to the case, bracelet, clasp, crystal, coating or strap.
- Loss, theft, third-party repair damage or incorrect use of complications.
How to request support
- Contact support with the order number and a precise description.
- Provide clear photos or video showing the issue.
- Wait for assessment and return instructions before shipping anything.
- Use tracked shipping and retain the receipt if a return is authorised.
Do not send a watch to an address obtained from an old message, parcel label or third party. A return is accepted only after current instructions are issued by support.
